Performance Management Dashboard

Actionable Insight to Measure, Monitor & Alert:

• Voice Quality
• Service Availability
• Voicemail Access
• Call Routing
• Security & Compliance
• Server Health
• Gateway Capacity/Status
• Device Registration
• Media Resource Availability

New Monitoring & Alerting Features

Clarus Systems' capabilities have come full circle with the latest version of their flagship application, ClarusIPC Plus+, which delivers strategic solutions for efficient management of IP communications at each stage of the lifecycle.

This new version extends the company's integrated pillar approach to empowering Unified Communications by offering system validation through troubleshooting and diagnostics, business intelligence for detailed reporting and analytics, and performance management to define thresholds for optimized voice performance including server health, gateway capacity, media resources and device registration.

Built upon monitoring and alerting capabilities of Voice Monitor, including:

• Voice Quality
• Service Availability (calling and voicemail access)
• Incorrect Call Routing
• Security & Compliance

Performance Management capabilities provide actionable, near real time insight into what's happening within the UC environment. ClarusIPC Plus+ 2.4 extends capabilities to monitor server health, gateway capacity, media resources and device registration, including:

• End User perspective on Voice Quality
• Business logic to make rules more actionable
• Voice Service Availability - monitoring & alerting

Identify Issues Before they Arise

Voice performance monitoring allows enterprises to set parameters within their existing workflow for specific alerts of interest that relate to their goals and objectives. Through a consistent interface, these alerts help lower downtime, improve overall productivity and automate the data gathering effort to reduce the time to repair and recover. The policy summary window lists all defined Policies; the Alert Rules they contain; the call window during which they will be enforced; the clusters against which they will be run; and their last time of execution.

Alert examples include:

• Bandwidth Watch
• 911/Emergency Calls
• Ex-Employee Call Watch
• Executive User Error
• Gateway Low Call Volume
• Incorrect Call Routing
• Malicious Calling
• Poor Voice Quality
• Service Unavailable
• Suspicious Call Activity

Managing Key Performance Indicators

Accessible through a web-based, interactive dashboard (Figure 1), the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.

Manage Voice Efficiently

Advanced monitoring features within ClarusIPC Plus+, allow users to efficiently observe voice quality, call volume, service availability, and security conditions through the use of a sophisticated rules and policy engine. The application is designed to allow you to monitor Call Detail Records (CDR) and Call Management Records (CMR) using a rules-based template of custom-defined policies to set alerts and monitor system availability
including:

• Poor voice quality;
• Blocked or dropped calls;
• Incorrect Call Routing;
• Suspicious or fraudulent calls; and
• Calls of long duration or to specific destinations.

By accessing critical information from Cisco Unified Communications Manager, monitoring and alerting provides intelligence to answer questions like, who made what call, when, and where. This provides a unique ability to report in near-real time, further reducing unauthorized IP Telephony calls and toll fraud.

In addition, performance monitoring helps enforce voice quality standards by utilizing the most accurate (K-factor) MOS metrics. For increased usability, voice monitoring can apply different policies at varying times and days of the week as well as generate alerts and notification via SNMP or email.

Benefits to Service Provider & End Customer

• Decrease reaction time/mean time to repair
• Proactive monitoring of high priority issues
• Enhance security monitoring to detect toll fraud and malicious calls

*New* KPI & Device Registration Monitoring & Alerting Features

• Device Registration
  • Percent devices change status by Device Pool
  • All device types (gateways, phones, CTI Route Points, Voice mail ports, Gatekeepers)
  • CUCM failover alerting
• Server Health
  • CUCM Server Performance (CPU, Memory, Storage, NIC)
  • CUCM Services state change (restarts, unexpected crashes or starts)
• Call Process
  • Route Group/List or gateway call activity
  • MGCP PRI channel status
  • MGCP FXO/FXS port status
• Media Resource
  • All types (MOH, MTP,Transcoders, Annunciators, Conf Bridges)
  • Unexpected decrease in available resources

Proactively manage system health to prevent large-scale outages or unplanned downtime:

• Agent-less, 24x7 monitoring of the health of multiple CUCM Clusters
• User defined policies and rules for system performance thresholds
• Flexible alerting capabilities tied to each policy

Learn more about Voice Monitor by contacting us.