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Clarus Systems Takes Integrated Management and Testing Solutions to the Contact Center through Strategic Partnership with IQ Services

IQ Services Reselling ClarusIPC® and ClarusIPC® Plus+ to its Contact Center Clients

REDWOOD SHORES, Calif. & NASHVILLE, Tenn. - (October 2, 2007) Clarus Systems, Inc., a leading provider of integrated management and testing solutions for IP Communication deployments, upgrades and transformations, today announced a collaborative partnership with IQ Services, a leading service provider of comprehensive contact center testing and monitoring services. Under this complementary reseller agreement, IQ Services will resell ClarusIPC®, and Clarus Systems will offer IQ Services. contact center testing and availability monitoring services. Both companies will collaborate to deliver their respective solutions to enhance end-to-end IP Telephony lifecycle management within the contact center.

"We are pleased to leverage our decade of contact center expertise in a mutually beneficial partnership with Clarus Systems," said Jim Jenkins, CEO of IQ Services. "We look forward to adding ClarusIPC to our strategic offerings which will give clients business-critical validation and certification before and after business solutions are deployed. Our collective goal is to ensure a positive end-user experience by demonstrating and documenting performance, resulting in confidence that business solutions are meeting their objectives."

Clarus Systems recently announced the new ClarusIPC Plus+ which includes a Voice Monitor module to help users monitor voice quality, service availability, and security conditions through the use of a sophisticated rules and policy engine. The ClarusIPC management application is utilized by enterprises, systems integrators and managed service providers (MSPs) and enables organizations to reduce risk throughout the various phases of an IP Telephony deployment.s life cycle. "Our partnership with IQ Services is a win-win on so many levels as it gives us entrée into the contact center space by leveraging the expertise of a proven and trusted partner that can pave the way for our highly flexible and scalable ClarusIPC solutions within that environment," said Brendan F. Reidy, President and CEO of Clarus Systems. "We've identified numerous synergies with IQ Services as its call load, call path and routing capabilities complement our new Voice Monitor and extend its functionality to monitor heavy call loads without impacting voice quality."

Through this partnership, IQ Services and Clarus Systems will develop additional services built on the strength of their combined capabilities. "We also share parallel philosophic methodologies to defining our end-user approach," added Reidy. "IQ Services targets its clients' end customers while Clarus Systems focuses on the employees of its customers."

According to Reidy, the partnership also reinforces Clarus Systems four pillars that apply across all phases of an IP telephony deployments lifecycle:

  • Automated Testing
  • Troubleshooting/Diagnostics
  • Business Intelligence/Reporting
  • Passive Monitoring through Voice Monitor

About IQ Services
IQ Services (www.iq-services.com) is a leader in performance testing, load testing, function testing and availability monitoring for contact center and e-commerce business solutions. Contact center managers turn to IQ Services when they need confidence that their contact centers and ecommerce solutions will withstand the stress of real.world use . and will continue to perform as expected in a constantly evolving, dynamic production environment. Since 1996, the company has tested hundreds of contact centers, as well as voice and Web applications, for companies small and large, including many of the Fortune 500. Contact center managers rely on IQ Services for load testing, availability monitoring, and specialized testing and professional services.

About Clarus Systems, Inc.
Clarus Systems, Inc. (www.clarussystems.com) is a global leader in enterprise VoIP management software and services, provides integrated testing, troubleshooting, and monitoring for Cisco Unified Communications systems. Clarus' award-winning VoIP management suite, ClarusIPC Plus®, maximizes Cisco Unified Communications performance and availability through automated testing, performance monitoring, configuration management and business intelligence reporting. Clarus VoIP testing and monitoring ensures the highest voice quality and proactive management that empowers unified communications. The company attributes its success to its roster of customers which includes Global 100 enterprises in financial services, healthcare, energy, communications, as well as system integrators, resellers and managed service partners.

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©2011 Clarus Systems, Inc. ClarusIPC® , Empowering Unified Communications, and the Clarus Systems logo are trademarks or registered trademarks of Clarus Systems, Inc. Other product or company names mentioned herein are the trademarks of their respective owners.

Company Contact:
John McCaffrey
Clarus Systems, Inc.
press@clarussystems.com


"A major reason call quality suffers is that the vast majority of IT departments (72%) are only looking at overall network usage rather than examining the individual behaviour and usage of each application, including voice."

Miya Knights,
ComputerWeekly.com



 
 
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