Adding High Performance to Unified Communications: Clarus Systems Enhances Latest Version of ClarusIPC with Business Intelligence and Performance Management Capabilities
Company to Showcase New ClarusIPC Plus+ 2.4 at VoiceCon Orlando 2008
ORLANDO, FL. - (March 17, 2008) - Clarus Systems, Inc., a leading provider of integrated management and testing solutions for IP Communication and Contact Center deployments, upgrades and transformations, today announced at VoiceCon® Orlando 2008 a high performance version of its flagship application . ClarusIPC®. The new ClarusIPC Plus+ 2.4 adds business intelligence and performance management to its solution for total end-to-end voice service management.
"We have come full circle with this latest version of ClarusIPC Plus+ that delivers strategic solutions for efficient management of IP communications within each stage of the lifecycle," said Brendan Reidy, President and CEO of Clarus Systems. "This new version extends our integrated pillar approach to empowering Unified Communications by offering system validation through troubleshooting and diagnostics, business intelligence for detailed reporting and analytics, and performance management to define thresholds for optimized voice performance including server health, gateway capacity, media resources and device registration."
According to Richard Whitehead, Chief Technology Officer at Clarus Systems, the two key differentiators of this release include the business intelligence and performance management capabilities. "We are presenting analytics in a totally redesigned, interactive user interface and dashboard including CDR/CMR based service views which provide analysis and visualization of traffic patterns across the IP-enabled environment."
Business Intelligence specifically addresses data discovery/synchronization to continually organize critical source data collection, Cisco Unified Communications Manager (CUCM)/phone configuration data, and provide status and performance data. Reporting features include automated testing results, inventory management and service analysis. Bringing it all together, the analytics capabilities provide visualization of key performance indicators, device registration and a performance dashboard.
"In terms of performance management, we have extended our capabilities to add 'performance rules' to monitoring and alerting of KPI and device registration values across time thresholds, as well business logic to make rules more actionable," Whitehead added.
Enhanced monitoring and alerting features include CUCM server performance, status changes for CUCM services, and device registration changes. The new version also simplifies the call process with the ability to view number of active calls at any time, broken down by specific gateways including the ability to monitor active calls by Route Group/List as well as MGCP PRI channel status. The performance management capability allows users to view the number of media resources available to provide Music On Hold (MOH), Transcoding (Codec), and Media Termination Points (MTP). Performance management also proactively monitors system health to prevent large-scale outages or unplanned downtime - this is achieved through agent-less, 24x7 monitoring of the health of multiple CUCM clusters. The new feature also offers user defined policies and rules for system performance thresholds, as well as flexible alerting capabilities tied to each policy.
"Looking to the future, we are excited to also offer a configuration management add-on module in the second half of 2008 that will include extensive Unified Communication change tracking, monitoring, alerting and reporting," said Reidy. Configuration management will provide expanded data discovery and change reporting including new add/remove/change reports, unity data collection, change tracking and reports, and new configuration views. It will also add configuration change monitoring and alerting.
Other new features of ClarusIPC Plus+ 2.4 include the following:
- Server Groups - allows clustering of multiple ClarusIPC servers
- Increases scalability and offers optimal performance
- Enables load balancing and failover
- Testing Enhancements (i.e. test DID.s for 800 numbers)
- Data augmentation - gives the ability to tag devices with critical business information
Clarus Systems will demonstrate the new ClarusIPC Plus+ 2.4 at booth # 501 at VoiceCon Orlando 2008
from March 17 to 19 at the Gaylord Palms Convention Center
About Clarus Systems, Inc.
Clarus Systems, Inc. (www.clarussystems.com) provides integrated voice service management, testing and monitoring solutions for IP Communication and Contact Center deployments, upgrades and transformations. Privately held and based in Redwood City, Calif., Clarus Systems is widely recognized for its award-winning application, ClarusIPC®, which maximizes system availability based on the company’s four pillars of automated testing, performance management, configuration management and business intelligence. Clarus Systems' management solutions ensure ongoing, validated telephony environments that empower unified communications. The company attributes its success to its roster of elite Global 2000 enterprises, system integrators, and managed service providers within the financial services, aerospace & energy, and public sector & education market segments.
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©2008 Clarus Systems, Inc. ClarusIPC® , Empowering Unified Communications, and the Clarus Systems logo are trademarks or registered trademarks of Clarus Systems, Inc. Other product or company names mentioned herein are the trademarks of their respective owners.
Company Contact:
Sally A. Egan
Marketing Director
Clarus Systems, Inc.
215-527-6849
segan@clarussystems.com
