Cisco VoIP / Unified Communication Manager Deployment Best Practices
Enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
Implementing ITIL to Optimize Your IP Telephony Investment
Straddling the Divide between IPT and IT:Implementing ITIL to Optimize Your IP Telephony Investment
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
This white paper will provide an overview of ITIL while translating the differences, synergies and unique benefits from traditional PDIOO approaches. Finally, this paper will discuss the tangible benefits that organizations achieve when they commit to incorporating ITIL as part of their IP Telephony strategy to better align business and IT.
Seminars & Events
Business Service Management for IP Telephony and Unified Communications
September 30, 2010
Gurmeet Lamba, SVP, Product Development, Clarus Systems
David Roberts, Director, Product Management, Clarus Systems
IP Telephony and Unified Communications have become an essential IT service for corporate end users. The convergence of voice and data, and communications applications creates new challenges for IT organizations: complexity has increased and at the same time, service level expectations are the same or higher. Taking a service management approach incorporating BSM and ITIL with supporting management technology can help IT deliver cost efficient services to help ensure SLAs are met. This webinar will demonstrate how such a service management framework can be implemented: using Clarus IPC Plus+ with its 4 pillars of management functionality: automated testing / diagnostics, performance monitoring, configuration management and business intelligence.
Successfully Migrate CUCM 4.X to 6.X/7.X With a Proven Framework
September 24, 2009
Migrating from the Windows version of Cisco Unified Communications Manager to the newer Linux version is considered a 'major upgrade', with complexities and inherent risks. If voice communications is a business critical service in your enterprise, you should consider utilizing processes and technology to enable a smooth service transition. This webinar will present a proven framework for ensuring a successful migration. Hint - it involves metrics, benchmarking, testing and analytics.
- Configuration Analysis (Baseline & Post Migration)
- Phone Registration & Firmware Verification
- Automated Testing (System, Locations & Devices)
- Voice Service & Performance Monitoring
- Configuration “As Built” Documentation & Certification Reports
Attendees of this webinar will learn from best practices including why this migration is particularly complex and requires risk mitigation.
Successfully Transitioning to UC through Optimized IP Telephony Strategies
Gurmeet S. Lamba, Vice President, Engineering, Clarus Systems
May 21, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented – even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds. This session will illustrate real-life examples of how the IT Infrastructure Library (ITIL) is quickly making inroads within financial institutions, as the set of best practices that creates a high-level IT services workflow, to accommodate both existing environments. Attendees will learn the right blend of automated testing, business intelligence, performance management, and configuration management applications to effectively deploy and manage IP Telephony strategies for UC success.
ClarusIPC® Plus+ 4.1
ClarusIPC Plus+ software provides end-to-end service management for Enterprise Voice over IP (VoIP), Unified Communications and TelePresence video during new deployments, upgrades and ongoing operations. ClarusIPC Plus+ includes 4 functional pillars: Automated Testing, Performance Monitoring, Configuration Management and Business Intelligence, within a single integrated application. The latest release includes automated testing, monitoring and reporting for Cisco TelePresence systems, as well as inventory and configuration reporting for Cisco Unity Connection. These new features complement previously announced monitoring capabilities for Cisco UC Apps such as Unity Connection, Unified Presence Server, and Contact Center Express.
World class companies trust Clarus Services to assure the quality of critical voice services during deployments, migrations & upgrades, and ongoing operations. Clarus Services provides the confidence necessary for the most complex, business sensitive projects. The Clarus Services teams have tested the largest and most complex VoIP networks in the world. Leverage our deep experience, our knowledge and methods as we support Cisco Unified Communications critical lifecycle events.