The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented – even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds

Clarus Systems approaches each engagement by aligning unique differentiators with a collaborative ITIL & PDIOO model (see figure below).


  This meshing of ITIL with PPDIOO in the IPT environment presents an enormous opportunity to build upon the methodologies in the voice world and drive towards full alignment with IT. This can only be achieved under the caveat that the correct processes are adopted, and management technologies that support ITIL best practices are utilized.

In today’s networks, even in a reasonably constrained project, addressing these requirements is impossible without tools and technology. Technologies that play a pivotal role are IT Service Management solutions, Management systems, configuration management systems, installation and test tools, configuration analysis tools and reporting tools.

To learn more about our ITIL approaches, read the whitepaper Implementing ITIL to Optimize Your IP Telephony Investment.