Clarus Systems, Inc. provides integrated management and testing solutions for IP Communication deployments, upgrades and transformations for Global 2000 enterprises, system integrators, and managed service providers. Privately held and based in Redwood City, Calif., Clarus Systems is widely recognized for its award-winning application, ClarusIPC®, which maximizes system availability and performance through automated, end-to-end testing, certification, reporting, troubleshooting, and operations management. With over 350,000 devices tested, Clarus Systems; solutions ensure ongoing, validated telephony environments that can serve as the foundation for unified communications.

Description

The primary objective of the Solution Consulting team is to make all customers successful and referenceable for Clarus Systems. Solution Consultants are responsible for the deployment, management and operation of all of Clarus Systems software products. Working in conjunction with the Clarus Systems Sales team, they ensure that the transition from technical Proof of Concept or evaluation into a satisfied customer is seamless. They also assist with gathering customer feature requests and requirements and work with Product Management to track, prioritize and implement these requests. The Solution Consultants also provide post deployment support, FAQ development, maintenance release implementation, and assist customers with the development of a Best Practice for their specific business processes.

Primary Responsibilities

• Schedule and manage the installation and configuration of our software products for all customer segments and products.
• Operate Clarus software as a managed service in support of the customer's IP Telephony rollout.
• Work with customers on the development of Best Practices for the specific business processes to be addressed by Clarus Systems software products.
• Gather detailed feature requests and customer requirements through interviews with customers during business and technical engagements. Deliver detail requests and requirements to Product Management and assist with the prioritization and development of functional requirements.
• Assist the Pre-Sales team in response to functional and technical elements of RFIs/RFPs.
• Assist Pre-Sales with the development and delivery of high-level product demonstrations.
• Assist Pre-Sales with the management of technical Proof of Concepts/Evaluations.
• Provide 24 x 7 customer support.
• Attend conferences, seminars, etc. that develop Clarus Systems' position as a thought leader in the IPT market and bring additional subject matter expertise into the company.

Desired Qualifications

• 4-6+ years relevant experience in software implementation and customer support.
• 3-5 years of networking experience, Cisco IP Telephony (IPT) preferred.
• Experience with IPT Telephony deployment or operations within a large Enterprise environment.
• BS in Computer Science, Information Systems, Engineering, or related scientific discipline.
• Self-motivated with a proven track record in enterprise software sales and knowledge of business process management technology.
• Comfortable in the dynamic atmosphere of an early stage company with a rapidly expanding customer base.
• Strong written communications, interpersonal, and public speaking skills.
• Strong analytical skills to eliminate sales obstacles through creative and adaptive approaches.
• Effectively organize and prioritize multiple tasks.

Compensation

Clarus Systems, Inc. offers competitive salaries and stock option, medical, dental, vision, and 401(k) plans in a casual but productive work environment. Please send your resumes or inquiries to jobs@clarussystems.com. Please be sure to reference the job title in the subject line.