End-to-End Voice Service Management
Four Pillars that Empower Unified Communications
- Automated Testing
- If you haven't tested it, it's probably broken. Exercise all the functionality that the user relies on as well as integrating into business processes.
- Troubleshooting & Diagnostics: Providing troubleshooting and remote phone applications that allow Tier-1 help desk personnel become more productive for voice.
- Performance Management
- Policy-based, sophisticated rules engine that alerts on problems in voice quality and service, performance, security, and KPI’s.
- Configuration Management
- Assists users in all aspects of Change Management including routinely discovering data to populate CMDB, automating inventory reports, and status changes.
- Business Intelligence
- Data synchronization, reporting & analytics of inventory, tests and KPI’s that Business and IT can leverage to reduce costs and create competitive advantages.
Lifecycle Management Approach
Complex environments often require multiple providers and solutions in order to support the entire IP Communications lifecycle. Clients trust and benefit from Clarus Systems’ unique, end user focused best practices which can be easily utilized or adapted to existing processes and methodologies, further validating operational integrity.End-to-End Solutions
Cisco Unified Communications Manager is typically one of the most business critical applications and ongoing operational availability is a necessity. As with any complex system, the key to ongoing reliability is a structured quality assurance process that combines integrated, end-to-end testing during initial deployment with proactive monitoring and robust troubleshooting capabilities.Clarus Systems end to end solutions can ensure that your Communications Manager is fully functional and completely documented prior to transferring support responsibilities from deployment to operations. The features and benefits within ClarusIPC® allow the performance of complex validation and testing scenarios, ensuring the network is fully functional, tested, and documented during every aspect of the deployment including final certification.
By providing unprecedented visibility into the status of their IP communications solutions, ClarusIPC® enables operations management teams to deliver world class business communications systems, including:
- Frequent active testing of all end user features
- End user focused tested to validate phone, network features and system capabilities both on-net and off –net
- Ongoing quality monitoring
- Optimized functions to quickly isolate and resolve end user issues and reduce repair time
- Comprehensive configuration & change reports
Industries of Focus
By leveraging decades of domain expertise, Clarus Systems understands the unique business processes within our key industries of focus by tailoring solutions to the dynamic needs of each vertical including:- Financial Services
- Oil & Utilities
- Communications & Media
- Public Sector
